Exchange & Refund/Return Policy
At Mio Marino we don’t just sell the best products but offer a unique experience to our customers as well. If you are not completely satisfied with your purchase we offer full refund or exchange by easily returning the products to us. Our return date is 45 days after the purchase. However, once that time is up we won’t be able to offer an exchange or a refund. You can return any item except for gifts, those are on the house. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any gifts sent along with the purchase.
- Any item that is returned after 45 days of delivery
LATE OR MISSING REFUNDS
Otherwise contact your credit card company, as it may take some time before your refund is officially posted. If however, you still haven’t received the refund please contact your bank. There is often a processing timeline before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- To begin the return process, head over to our Returns page to request a return.
- You’ll find a form that needs to be filled with the order number and the email address associated with the order.
- After filling those in, you’ll be redirected to a page with all the products from your order. Select the ones you wish to return and click next.
- In the next page, you’ll need to provide a reason for the return and the quantity. After specifying that information, click next.
- Choose your refund method and confirm your return order. Wait till you a return confirmation message on the page.
- Once you’ve notified us about the return of a purchase, we will email you a pre-paid return label within 24 hours.
- Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method.
- Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping. After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your account.