Shipping Policy

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SHIPPING PRICE

We offer FREE expedited with your orders worth $50 or more. If you order less than $50, a total shipping charge of $4 will be added to your order. The total price is displayed during your checkout process, as soon as you enter your shipping information.

 

PAYMENT

We accept these methods of payment – Visa, Mastecard, American Express, Amazon Pay, Paypal and Pay Overtime with Klarna.

 

ORDER PROCESS

Orders are processed and dispatched on a first-come-first-served basis. We try to make the delivery process as simple as possible and we are able to send your order either to your home or to a family member's home. Shipments can only be delivered to physical addresses.

As a general rule, the average normal post shipping delivery time for is 3 to 5 business days. Weekends don’t count towards these timelines.

If your package takes slightly longer, we appreciate your patience while you wait for it to arrive. Please allow at least 10 days before contacting us to inquire if you haven’t received your order by then.

Our aim is your complete service satisfaction. You can trust that we will always go above and beyond to deliver your order as soon as possible and in the quality you expect.

Shipping  times displayed on MioMarino.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we suggest that if you have a special occasion or event that you wish to use your item, you order your items well in advance.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays, please allow extra delivery time. During those special occasions we will do our best to provide notices to reflect possible delays.

There may be occasions when we confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, we will contact you and offer to cancel the order and refund your purchase price in full.

 

ERROR ON SHIPPING DETAILS

Customers are responsible for providing complete and accurate shipping addresses. We cannot make changes to your shipping address once a package has been shipped, and we are not liable for packages lost or returned to sender due to incomplete or inaccurate addresses.

 

DELIVERY

We commit to deliver every product ordered in our store. If you don’t receive your order within the given delivery timelines, feel free to contact us and we’ll get back to you as soon as possible.

If you haven’t received your order within 10 days from the date you placed your order, we will do our best to reconcile the order and find a solution that you consider satisfactory.

 

DAMAGED ORDER

We do our best to provide our customers with the best quality products and an impeccable shopping experience. However, some factors are beyond our control and can result in your products being damaged. If you received a defective, incomplete or damaged product, please contact us as soon as possible and no later than 48 hours from the time you received the order and we will be happy to assist you without delay.

Please also refer to our Exchange and Refund/Return Policy.

 

MARK AS ‘GIFT’

We can mark your orders as ‘gift’. Just to make sure that you provide complete and accurate shipping address.

 

PROBLEM ON DELIVERY

If there's a problem with your order, contact us and we will do our best to assist you as soon as possible. Please include your order number and a brief description of the problem.

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